Floritrade Network Limited (“Company,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information in the course of providing export documentation services. By using our services, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, address, phone number, email, and identification details required for export documentation.
Business Information: Company name, registration details, tax information, trade licenses, and export product details.
Transaction Information: Records of services requested, payments, and communications.
Technical Information: Basic data collected automatically when you visit our website (such as IP address, browser type, and pages visited).
2. How We Use Your Information
We use your information to:
Prepare and process export documentation accurately.
Communicate with you regarding services, updates, and support.
Comply with legal and regulatory requirements.
Improve our services and customer experience.
Issue invoices and process payments.
3. Sharing of Information
We do not sell or rent your personal information to third parties. However, we may share information with:
Government authorities and regulatory agencies where required by law.
Logistics providers, chambers of commerce, or trade bodies to complete documentation processes.
Service providers or contractors who assist in delivering our services, under confidentiality agreements.
4. Data Security
We implement reasonable technical and organizational measures to protect your data against unauthorized access, alteration, or disclosure.
While we strive to secure your information, no method of transmission over the internet or storage system is 100% secure.
5. Data Retention
We retain your information only as long as necessary to provide services and comply with legal obligations.
After retention periods, data is securely deleted or anonymized.
6. Your Rights
You have the right to:
Access and request a copy of the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data, subject to legal and contractual obligations.
Withdraw consent for data processing where applicable.
Requests may be submitted through our contact details below.
7. Cookies and Website Use
If you visit our website, we may use cookies to improve your browsing experience and analyze site traffic. You can adjust your browser settings to refuse cookies, though some services may not function properly.
8. Updates to this Policy
We may update this Privacy Policy from time to time to reflect legal or service changes. Updates will be posted on our website, and the “last updated” date will be revised.
9. Contact Information
For any questions or requests regarding this Privacy Policy, please contact us:
Floritrade Network Limited P. O. Box 370104 - 00100 Nairobi, Kenya Email: [email protected]